LOL – At least that individual was honest 🙂
My absolute favorite is floor walking. I typically allow Clients 2 weeks of floor walking after ‘go live’. Its great to spend time with users one on one during this time as they really open up about challenges or gaps in their knowledge. Some individuals are afraid to ask questions during training for fear of looking stupid, so floor walking in a sense assists with that and brings them out of the dip quicker.
Thank you for your contribution Colin – very informative and useful!!!