1. We’ve recently been using the proces outlined by Chip and Dan Heath in “Switch” for the helping to address chnage at the individual level. That has helped us addressing the change vision by applying it to the right level in the right language. This messaging addresses the need for change as well as giving people confort in seeing how the change applies to them in a positive way. We’ve brought in people to help us see how the change will impact them and help us see the motivating factors for them – which can often surprise us. We’ve also been more agile in addressing bumps in the road. That’s through getting feedback from people which helps them feel empowered. Finaly, we’ve recognised when management need to direct to change habits for busy people.
2. We did a Teams rollout a few years back to a pilot group – a major construction project with multi-national sites. We looked at how the Office365/Teams technology could be applied to the way the project team work and brought some of them in to help us understand that. That surpised us a little – for example, they saw the Teams chat function as really important for maintaining project cohesion but we’d only see that as a bit of a toy. To an extent, that empowered them and gave us positive people in a very busy project. We worked with the senior project management and developed a communication plan that explained what wasn’t working for them and why this change would improve their daily lives. We brought in a training company and tweaked their standard training to fit with the project processes. They rolled out a series of training events just prior to launch. After launch, we got the senior management to mandate that all daily meetings were to be in Teams and the weekly reports were to be in OneDrive. During this period we provided daily support to help people get used to the new technology. We hit a few bumps as we went through and hed some of the techs find solutions to these. Through these processes, the project were well motivated to use Teams and Office 365 with over 80% positive in 3 weeks.