Q1. From my own experience in adopting new CRM platform in my company, our team encountered the stages of learning dip of unconscious competence at the beginning of using old CRM system, while they became “unconscious incompetence” when they first touch base on that, and then transformed to be “conscious incompetence” as they had no idea what they needed to learn of that platform. Finally, after training and best practises provided, they entered into “unconscious competence” again as they build skills and knowledge on how to use it.
Q2. It gave me an actual experience that there is a process of new skill learning of that Learning Dip theory.
Q3. It also helped me to understand that there are some key elements to support people for adopting changes in business world.