January 11, 2023 at 8:20 pm #15185
Change Consult Ltd
Great feedback so far from everyone!
Summary of techniques to help others through the dip:
1. Shadowing or simple knowledge transfer – Pre-planning can help this go smoothly
2. Quick access to support and learning material – FAQs, Briefing packs, Dedicated info websites are very useful
3. Cheat sheets – 1 pagers are AWESOME
4. Videos/user guides – Use of different mediums is always great. Videos are very popular in this digital age.