Q1. The best approach to manage change in my organization is to allow people to be heard when processes can directly affect them so we can properly bake out the best solution.
Q2. The specific motivator to get colleagues motivated to accept the change is inclusion and documentation. Also documenting in various ways. We know some people are visual learners while others can follow steps. There’s multiple ways to motivate people to help them answer the question what’s in it for me.