Q1. Empathetic trainers/managers helping with the learning has mostly been my experience with the learning dip. Sometimes there was a lot of pressure to learn fast so that business could continue.
Q2. On the negative side it led to more mistakes and greater resentment towards the change. Where there was patience and time given, we were more engaged with the learning and fewer mistakes were made.
Q3. Where there was a negative experience, more planned contingency to manage the dip during the change and communication to all that this was something new to the team.