[Change Consult Ltd]

Alan,

Thank you for your contribution and we are in absolute agreement with support!

Support is key and often overlooked or minimum effort is put into this area. IT support staff should be knowledgeable about all system implementations and ‘go live’ dates, so they can adequately support staff from day 0. They should be included in comms and also business readiness activities performed by the Change Manager. These resources and change agents can definitely make the learning dip a bit less stressful.