- This topic has 12 replies, 10 voices, and was last updated 3 months, 2 weeks ago by Maggie Elstob.
October 7, 2020 at 12:42 pm #12868Change Consult LtdKeymaster
3Q1. Based on your own experience of organisational change outline what communication channels are typically used in your current organisation and also have a think about what seems to work best when communicating change?
May 11, 2021 at 2:44 pm #13140Brigitte ClausenParticipant
A range: large group town hall meetings twice a year to update on big changes, ‘lets talk’ meetings in a large scale where leaders answer questions, commonly video messaging is used with senior leaders giving key messages, intranet pages are set up with content links and to find our more info
August 17, 2022 at 4:22 am #14904KIM YAN CHENParticipant
A. Communication Channel: Intranet, email, kickoff meeting, Townhall meeting, regular meeting, etc.
B. Townhall meeting and intranet is highly effective to communicate the change with staffs and stakeholders as it can reach majority of people at the short period of time at the beginning. And afterwards, regular meeting is also necessary to follow up any actions required.
September 14, 2022 at 10:52 pm #14964Michael GillParticipant
A: Video; intranet; town hall; newsletter; email: group meetings
B: Town halls seem to work well as you get interactions with leaders
November 3, 2022 at 9:49 am #14999Roberto AsensioParticipant
Townhalls, weekly videos, teams, yammer.
November 9, 2022 at 10:05 am #15100Patrícia PiresParticipant
A. we use all types of channels, adjusting to the target audience. These include: meetings (town halls, all hands, workshops), email notifications/newsletters, Yammer/Teams posts, Intranet Pages / SharePoint sites.
B. Usually, all hands meetings are great, as long as they are well managed. If change is not properly communicated, employees may use these meetings to complain more than to listen and ask proper questions
January 11, 2023 at 8:47 pm #15188Change Consult LtdKeymaster
Amazing responses so far!
In this digital post covid age, a range of communications channels is important to connect with different audiences. Video has increased in popularity – these could include recorded Teams/Zoom sessions that are made available to staff on a web portal along with the ppt slides and supporting information. Very effective way of communicating info.
January 12, 2023 at 2:30 pm #15190Joel OsborneParticipant
A) A wide range. During Covid there was IM groups (Teams), Social media (WhatsApp), 1-1 calls, “Social” video calls, small meetups in person (when allowed), weekly whole firm calls, emails and newsletters. Post covid, a lot has remained though frequency has changed and in-person/ physical has ramped up.
B) The range of channels worked very well. Also the mix of content and tone, and speakers.
March 16, 2023 at 4:43 pm #15219Alan DunlopParticipant
A1. Based on your own experience of organisational change outline what communication channels are typically used in your current organisation and also have a think about what seems to work best when communicating change?
Channels – Email & Intranet
Gatherings – Online Mtgs.
Follow-up to Qd posed in mtgs. promptly after mtgs.
July 9, 2023 at 10:27 am #15262Change Consult LtdKeymaster
Thank you for your contribution and I absolutely agree!
The follow up is super crucial! Meeting minutes may seem outdated and time consuming but gives us the ability to track and follow up on actions so they don’t appear to have ‘fallen into a black hole’.
June 26, 2023 at 1:16 pm #15251Joly BabuParticipant
A range of channels and methods are used to communicate change – where it has impacted the wider organisation it usually involves town hall meetings, or change announced at annual events, with smaller sessions in person or over MS Teams to follow. Info is usually shared on the intranet or social channels like Yammer and or a monitored chat channel on MS Teams.
A combinations of channels and people involved in the message delivery seems to work best depending on scale of change and groups impacted. For external customers and suppliers written comms tends to go out first, before any opportunity for any in person or digital f-f communication. This seems to work better and usually has answers to anticipated FAQs to manage any anxiety.
July 9, 2023 at 10:33 am #15263Change Consult LtdKeymaster
Fantastic examples of when to use the different types of communication channels.
The Intranet is very powerful for storing key messages and updates and is becoming the ‘go to’ medium by organisations for learning more about the change initiative.
August 15, 2023 at 11:14 am #15302Maggie ElstobParticipant
Emails for when there are multiple points to convey that need time to digest.
Business updates monthly which give everyone an opportunity to ask questions and hear about any change face to face – usually followed by a social event that can allow for 1-1 conversations.
Non-hierarchical structures mean that 1-1s with seniors are not hard to arrange and are well received,
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